As the Vice President of Information Technology at Massey Services, I am responsible for all technology strategy at Massey Services, Inc. I oversee all technology teams, including systems administration, telecom, helpdesk, programming, and business intelligence. My team maintains a network of 125 locations. As Vice President, I lead a staff of over 20 with an annual company-wide IT budget of $7M.
I also play a role in evaluating all key software programs, all technology initiatives, and all architectural decisions. Our company has seen a major evolution as we’ve moved to mobile technology. In the last few years, we’ve seen more users accessing our network from mobile devices than desktops & laptops. This mobile-first approach has changed our approach to user experience and customer service.
The directorial duties for which I am responsible include IT strategy, analyses, budgeting, purchasing, and asset management, as well as personnel management.
I began working as a contractor for the U.S. Naval System Systems Command (NAVSEA) in late 1999 as a Tier I support desk representative. Within a short period, I was promoted to Team Leader. During this period, I supported over 7,000 users in a mixed environment using Windows 98, Windows 2000, Windows NT, Novell Netware, and MacOS.
About 6 months later, I was promoted to Call Center Supervisor and worked directly under the government sponsor for the three-tiered help desk. I was asked to work with the Deputy Chief Information Officer to redesign the IT Support Structure for NAVSEA Headquarters. I oversaw three team leaders and 17 technicians from eight different contracting companies. I was charged with composing performance reviews chronicling technician conduct, achievement, and progression.
During my time at NAVSEA, I was asked to serve on the NAVSEA Policies & Procedures Team to document and update all IT policies, the Virus Reaction Team, which responded to hostile worms in crisis situations, and I received two commendation letters from Naval Captains.